Troubleshooting Common Issues
Can’t Log In
Check that you’re using the correct email address. Try the Forgot Password link to reset your password. Clear your browser cache and cookies. Try a different browser.
Invitation Link Not Working
Make sure you’ve created an account first. The link may have expired—ask your workspace owner to send a new one. The invitation may have been revoked.
Can’t Upload Files
Check your storage limit in Settings. Ensure the file isn’t too large for your plan. Try a different file format. Check your internet connection.
Google Drive Not Connecting
Make sure you’re the workspace owner. Try disconnecting and reconnecting. Check that you granted the correct permissions. Disable any ad blockers.
Tasks Not Appearing
Check if a template was applied to the release. Try refreshing the page. Verify you have the correct workspace selected.
Notifications Not Working
Check your notification preferences in Settings. Make sure the notification type is enabled.
Still Having Issues?
Contact our support team via the chat widget or email support@releaseloop.com with: A description of the problem, What you expected to happen, Any error messages you see, Your browser and device information.
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