ReleaseLoop

Category: FAQ

  • Troubleshooting

    Troubleshooting Common Issues

    Can’t Log In

    Check that you’re using the correct email address. Try the Forgot Password link to reset your password. Clear your browser cache and cookies. Try a different browser.

    Invitation Link Not Working

    Make sure you’ve created an account first. The link may have expired—ask your workspace owner to send a new one. The invitation may have been revoked.

    Can’t Upload Files

    Check your storage limit in Settings. Ensure the file isn’t too large for your plan. Try a different file format. Check your internet connection.

    Google Drive Not Connecting

    Make sure you’re the workspace owner. Try disconnecting and reconnecting. Check that you granted the correct permissions. Disable any ad blockers.

    Tasks Not Appearing

    Check if a template was applied to the release. Try refreshing the page. Verify you have the correct workspace selected.

    Notifications Not Working

    Check your notification preferences in Settings. Make sure the notification type is enabled.

    Still Having Issues?

    Contact our support team via the chat widget or email support@releaseloop.com with: A description of the problem, What you expected to happen, Any error messages you see, Your browser and device information.

  • FAQ – Common Questions

    Frequently Asked Questions

    Account & Billing

    Can I try ReleaseLoop before paying? Yes! The Artist plan is completely free with 1 active release.

    Can I cancel my subscription? Yes, you can cancel anytime from Settings → Billing.

    Do you offer refunds? Contact support within 14 days of purchase for a full refund.

    What happens to my data if I downgrade? Your data is preserved. You may lose access to certain features, but nothing is deleted.

    Features & Functionality

    Can I import releases from another tool? Not currently, but we’re working on import functionality.

    Does ReleaseLoop connect to my distributor? Not directly—most distributors don’t offer public APIs.

    Can I use ReleaseLoop on mobile? ReleaseLoop is web-based and works in mobile browsers. A dedicated mobile app is on our roadmap.

    Is my data secure? Yes. We use industry-standard encryption and secure authentication.

    Team & Collaboration

    Can team members see all releases? Yes, all workspace members can view all releases.

    Can I be in multiple workspaces? Yes! You can create or be invited to multiple workspaces.

    Need More Help?

    Click the chat widget or email support@releaseloop.com