Frequently Asked Questions
Account & Billing
Can I try ReleaseLoop before paying? Yes! The Artist plan is completely free with 1 active release.
Can I cancel my subscription? Yes, you can cancel anytime from Settings → Billing.
Do you offer refunds? Contact support within 14 days of purchase for a full refund.
What happens to my data if I downgrade? Your data is preserved. You may lose access to certain features, but nothing is deleted.
Features & Functionality
Can I import releases from another tool? Not currently, but we’re working on import functionality.
Does ReleaseLoop connect to my distributor? Not directly—most distributors don’t offer public APIs.
Can I use ReleaseLoop on mobile? ReleaseLoop is web-based and works in mobile browsers. A dedicated mobile app is on our roadmap.
Is my data secure? Yes. We use industry-standard encryption and secure authentication.
Team & Collaboration
Can team members see all releases? Yes, all workspace members can view all releases.
Can I be in multiple workspaces? Yes! You can create or be invited to multiple workspaces.
Need More Help?
Click the chat widget or email support@releaseloop.com
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